Lenovo ADP Offer – FAQ's
1.What’s the name of this OFFER /campaign?
Ans: Lenovo ADP Offer!
2.What is included under the Lenovo ADP Offer?
Ans: The Lenovo ADP Offer provides Accidental Damage Protection on products purchased by consumers during the offer period as detailed in the Terms and Conditions. The scope of service includes the following, if the functionality of the covered product is impacted by an operational or structural failure caused by:
(i) Liquid spills on the keyboard
(ii) Unintentional bumps or drops of the covered product from not more than fifteen (15) feet or five (5) meters
(iii) An electrical surge that damages the covered product’s circuitry
(iv) The failure of the integrated LCD screen, Lenovo will repair or replace (in its sole discretion), however the damage to the covered product is caused by an accident and unintentional.
3.Who is eligible for this Offer?
Ans: This offer is applicable on purchase of all Lenovo Notebooks / Tablets during the offer period (January 1st 2015 to March 31st).
4. This Offer is valid till what period?
Ans: This offer is valid on purchases made fromJanuary 1st,2015 to March 31st, 2015, however customer can take an advantage of registering the product till April 15th, 2015. The product needs to be purchased from Lenovo Business Partner- in India only. Online registrationat http://lenovoservices.net/
is mandatory to avail this offer.
5. Do I need to submit hard copy of my documents to Business Partner?
Ans: This offer is completely paperless. If you are unable to send scanned copy of the documents a hard copy can be couriered to below mentioned address before April 15th, 2015
Kestone IMS Pvt Ltd
12/1, Palace Cross Road,
Bangalore - 560020
Phone: 080 64510341 / 080 65694366
6. Will I get this ADP offer at the Business Partner?
Ans: Online registration at www.lenovoservices.net
will allow you to avail this offer - in addition to the 1 year ONSITE service upgrade that comes with the laptop.
7. Do I have to pay anything to avail this benefit?
Ans: There are no additional charges and is absolutely free of cost.
8. Can I get this offer on all Lenovo products?
Ans: The Offer is applicable on purchase of all Lenovo Notebooks / Tablets (Applicable on selected MTM numbers only).
9. For which MTM number ADP offer is not applicable?
Ans. Below mentioned MTM numbers& series are not applicable for this offer. For more details please contact your retailer (Lenovo Channel Partner, however this offer is valid on purchases made on/between January 1st, 2015 to March 31st, 2015 ).
10. What will be the URL of the website where I can redeem this offer?
Ans. : To availthis offer eligible customers need to register at www.lenovoservices.net
by agreeing to the terms and conditions of the offer.
11. What is Crossed timeline I got an email rejecting my registration?
Ans: If the documents found do not meet the criteria customer will receive an email or call to resubmit the documents with required corrections (Invoice not clear, dealer seal & signature not visible or missing on the invoice, serial number incorrect, purchased date missing etc) customer need to send the documents within 14 days from the date of communication.
12. What should I do if I fail to submit the documents on time?
Ans: If you have missed the opportunity to submit the documents within the given 14days time frame you will have to re-register for the offer before the offer ends.
13. What documents are required toavail this offer?
Ans: Product serial number scan copy (present on the outer box) & Invoice scan copy (buyers name, purchase date, productserial number, dealer seal & signature are mandatory on the invoice)
14. Can I courier original documents?
Ans: Only scanned copies or photo copies of the documents need to be sentas the received documents will not be returned back.
15. How long will it take to receive the ADP Certificate?
Ans: After the submitted documents are verified and found to be accurate, the ADP offer confirmation will be sent to the customer’s registered email id within 7 business days. ADP one year service upgrade certificate will be shared within 30 working days from the date of successful verification of documents submitted. No physical ADP certificate will be sent.
Ans: During registration process the following details needs to be entered in the website
(a) Serial number of the Product purchased
(b) Contact details (including address, phone number and valid email id)
(c) Store name and location from where the product is purchased
(d) Upload scanned copy of invoice
(e) Upload scanned copy of Identity Proof –PAN Card, Passport, Drivers License etc
(f) Upload scanned copy of your product serial number which appears on the outer box.
17. Will I get any Case ID or Ticket Number post registration?
Ans: After the registration process is completed successfully the customer will receive an acknowledgement on his/her registered email id with a Ticket Number. This Ticket number can be used as a reference for any future communication on this offer.
18. Will you share any documents to my residential address?
Ans: No physical ADP documents will be sent. All communication will be via email or phone only.
19. For any concerns or issues on this offer, whom do I need to contact?
Ans: For any queries related to this offer customer can mail us at email@example.com
call us at 080 64510341/080 65694366 during business days (Available on Monday to Saturday 9.30 to 6.00 PM except Public Holidays)
20. Where can I courier my documents if I do not want to scan/do not have any provision to scan?
Ans: Please include your Ticket Number on the envelope and send it to below mentioned address before April 15th, 2015
Lenovo Program Manager
Kestone IMS Pvt Ltd
12/1, Palace Cross Road,
Bangalore - 560020
Phone: 080 64510341 or 080 65694366
21. I have purchased a Laptop under Lenovo ADP Offer today (March 31st,2015) how can I redeem this OFFER as today is the last day of this offer?
Ans: Customer can register and upload the details on the same day or courier the documents on the same days so that we receive the document before April 15, 2015. We do not acceptthe documents after April 15th, 2015.
22. Can I use this offer for my business purpose (SMB/REL)?
Ans: This offer is NOT valid for any organizational purchases, educational institutes or special price clearance cases and also not valid for purchases made by company’s Business Partners, National Distributors or company’s employees, neither for them nor for any of their relatives.
23. My Business Partner has got an offer which allowed me to get free accessories can I also club this with this offer?
Ans: This offer cannot be clubbed with any other end-customer offer run by Lenovo during same / earlier period.
24. Can I register for this offer after one or 2 months?
Ans: You will have to register for the offer before April 31st, 2015 which is the last day to register for this offer period.
25. What happens if the documents I have submitted are not accepted as valid proofs?
Ans: Customer will get an e-mail on his/her registered email id and a follow up call asking to resubmit valid proofs before April 31st, 2015