Lenovo ADP Offer – FAQ's

1.What’s the name of this OFFER /campaign?
Ans: Lenovo ADP Offer!
2.What is included under the LENOVO ADP OFFER?
The Lenovo "ADP" Offer ("Offer") provides Accidental Damage Protection on Product purchased by consumers during the Offer Period as detailed in the Terms and Conditions. The Scope of Service includes the following: If the functionality of the Covered Product is impacted by an operational or structural failure caused by:
(i) liquid spills on the keyboard,
(ii) unintentional bumps or drops of the Covered Product from not more than fifteen (15) feet or five (5) meters,
(iii) an electrical surge that damages the Covered Product’s circuitry, or
(iv) the failure of the integrated LCD screen, Lenovo will repair or replace (in its sole discretion) the Covered Product; provided, however, that the damage to the Covered Product is caused by an accident and is unintentional.
3.Who is eligible for this Offer?
Ans: With effect from 1st of July 2014 will offer is applicable for the purchase of any laptop for a period of 3 months ending 30th Sep 2014.
4. This Offer is valid till what period?
Ans: The Offer is valid for a limited period from 1st July 2014 till 30th Sep 2014 ("Offer Period"). The Product needs to be purchased from Lenovo Business Partner- in India and online REGISTRATION for the Offer needs to be completed during the Offer Period.
5. Do I need to submit hard copy of my documents @ the BUSINESS PARTNER?
Ans: This offer is completely paperless. If you are unable to send scanned copy of the documents, a hard copy can be couriered to the following address, on /before 30th Sep 2014

Kestone IMS Pvt Ltd
12/1, Palace Cross Road,
Bangalore - 560020
Phone: +91 80 32467455
6. Will I get this ADP Offer @ the BUSINESS PARTNER?
Ans: Online registration at www.lenovoservices.net will allow you to avail this offer - in addition to the 1 year ONSITE Service Upgrade that comes with the laptop.
7. Do I have to pay anything to avail this benefit?
Ans: There are no additional charges and is absolutely free of cost.
8. Can I get this offer on all Lenovo products?
Ans: The Offer is applicable on purchase of all Lenovo Notebooks / Tablets (‘Product’).
9. For which MTM number ADP Offer is not applicable?
Ans. Below mentioned MTM number &Series are not applicable. For more details please contact your retailer (Lenovo Channel Partner, however this offer is valid on purchases made on/between April 1st to 30th Sep 2014).

SERIES MTM
Z510 59-398016
Z510 59-387061
Z510 59-387057
Flex 14 59-395514
Flex 14 59-395515
Flex 14 59-395516
S510p 59-383309
S510p 59-398286
S510p 59-383326
Flex 10 59-403045
Flex 10 59-404493
Flex 14 59-411866
Flex 14 59-411867
Flex 10 59-408507
10. What will be the URL of the website where I can redeem this offer?
Ans. : For availing the Offer, eligible customers need to register in the online portal www.lenovoservices.net by agreeing to the terms and conditions of the Offer.
11. Do I have need to share my documents with BUSINESS PARTNER?
Ans: For availing the Offer, eligible customers need to register in the online portal www.lenovoservices.net by agreeing to the terms and conditions of the Offer.
12. Do I have need to share my documents with BUSINESS PARTNER?
Ans: No, You can register on www.lenovoservices.net with your necessary details and uploads required documents.
13. What documents would be required avail this offer?
Ans: PC Serial No Scan Copy (Present on the Outer Box) - & Invoice Scan Copy - Must Contain BUYER name, Purchase date, Laptop Serial Number, and Dealer seal & signature.
14. Can I courier original copies?
Ans: Grammatical error – Only Scanned/Photo copies should be sent, as the received documents will not be returned back.
15. How long will it take to receive the ADP via email?
Ans: After the submitted documents are verified and found to be accurate, the ADP confirmation will be sent to the customer’s registered email id within 48 hours, and ADP one year service upgrade certificate will be shared within 30 working days from the date of successful verification of documents submitted. There will be no physical ADP document will be sent.
16. What information is required to register on www.lenovoservices.net?
Ans: For registration, the following details needs to be entered in the website
(a) serial number of the Product purchased,
(b) your contact details (including address, phone number and valid email id),
(c) Store Name and Location from where the product is purchased,
(d) Upload scanned copy of invoice,
(e) upload scanned copy of Identity Proof –PAN Card, Passport, Drivers License etc
(f) upload scanned copy of your PC serial Number appearing on the outer box.
17. Will I get any Case ID or Ticket Number post I send my scanned copies of the ID’s?
Ans: After the registration is completed, the customer will receive an acknowledgement on the email id used during registration process along with a Ticket Number. This Ticket Number can be used as a reference for any future communication on this offer.
18. Will you share any documents to my residential address?
Ans: : There will be no dispatch of any document. All communication will be via Email or phone only.
19. For any concerns of issues on this offer, whom do I need to contact?
Ans: You can contact +91 8032467455/65475738 Customer Support (Available on all Weekdays -9.30am to 6.00 PM)
20. Where can I courier my documents if I do not want to scan/do not have any provision to scan?
Ans: Please include your Ticket Number on the envelope and send it to below mentioned address on/before 30th Sep 2014:
Lenovo Program Manager
Kestone IMS Pvt Ltd
12/1, Palace Cross Road,
Bangalore - 560020
Phone: +91 80 32467455
21. What will be the email Id to clarify the status or to contact for any issues?
Ans: Email id is help1@lenovoservices.net / help2@lenovoservices.net contact number is Phone: +91 8032467455/65475738
22. I have purchased this under LENOVO ADP OFFER today (30th September 2014) how can I redeem this OFFER as today is the last day of this offer?
Ans: : The Only option is that you upload the details on the same day. No couriers will be accepted after 30th Sep 2014.
23. Whom do I contact, if my issue is not resolved on this offer?
Ans: For Escalations / information, contact points would be: Weekdays (9.30 am to 6.00 pm) Landline Number: 080-32467455/65475738 or Email help1@lenovoservices.net OR help2@lenovoservices.net
24. Can I use this offer for my business purpose (SMB/REL)?
Ans: This offer is NOT valid for any organizational purchases, educational institutes or special price clearance cases and also not valid for purchases made by company’s Business Partners, National Distributors or company’s Employees, neither for them not for any of their relatives.
25. My BUSINESS PARTNER has got an offer running that allows me to get free accessories can I also club this with this offer?
Ans: This offer cannot be clubbed with any other end-customer offer run by Lenovo during same / earlier period.
26. Can I register for this offer after one or 2 months?
Ans: Unfortunately no, you will have to register for the offer on or before 30th Sep 2014 which is the last day of this offer period.
27.What happens if the documents I have submitted are not accepted as valid proofs?
Ans:You will get mail on the email id given by you during REGISTRATION as well as a follow up call, asking you to resubmit valid proofs on/before 30th Sep 2014.